Requesting Standard and Non Standard Reports

Standard Reports 

CENTRA offers a range of standard reports that may be requested through your Customer Success Manager or support team. These include: 

• Authorized access logs (where CENTRA-issued electronic security devices are in use) 
• Cabinet power usage summaries 
• Delivery and shipment logs 
• Incident notification summaries 
• Infrastructure availability status 

Standard reports are included in your service and provided in a consistent format based on data available in CENTRA’s operational systems. 

Non-Standard Reports and Requests 

If you require a report that includes: 

• Non-standard formatting or structure 
• Consolidation of data across systems 
• Tailored content for a specific audit, client, or regulatory submission 
• Detailed inventory or access logs over a custom time range 

CENTRA may treat this as a non-standard report. These reports are created manually or semi-manually and may incur a fee based on Remote Hands Services hourly rates. For example: 

• A formatted vendor security questionnaire with multi-section responses 
• Detailed rack-level inventory lists not included in standard tooling 
• Access or audit logs formatted for submission to a regulatory body 
• Tailored monthly reporting combining power, access, and service delivery data 

These requests typically require coordination with your Customer Success Manager to confirm scope, timeline, and resource availability. 

How to Submit a Request 

1. Open a support ticket or contact help@centradigital.com 
2. Specify the type of report, data fields needed, and delivery format 
3. Indicate if the report is part of a compliance or third-party request 
4. Include any deadlines or delivery expectations 

If the request falls outside of CENTRA’s standard reporting scope, your team will receive a confirmation with estimated effort, expected turnaround, and any applicable charges. 

Need Help Defining a Custom Report? Our team is here to support your data needs. Contact help@centradigital.com or your Customer Success Manager to get started.